CAGAYAN DE ORO — The Philippine Economic Zone Authority (PEZA) continues to strengthen the nation’s export service sector by approving new investments designed to bolster the information technology and business process management (IT-BPM) industry. Two major projects, with a combined value exceeding PHP 460 million, were recently cleared to enhance the country’s technical infrastructure and expand professional call center operations. These investments involve both specialized facility development and the scaling of existing BPO services, ensuring that the local industry remains competitive on the global stage. By creating nearly 350 specialized jobs, these projects contribute directly to the government’s target of maintaining the Philippines as a top-tier destination for high-value digital and technical services.
Integrating Technical Infrastructure With Global BPO Operational Excellence
One of the core investments comes from Opscale Solutions Inc., which is committing PHP 160 million to develop high-quality, built to suit IT facilities and technical infrastructure. This development is designed to provide the physical backbone for other PEZA-registered locators, including major players like Telephilippines Inc., ensuring they have the specialized environment needed for complex digital tasks. By pairing such infrastructure providers with world-class BPO leaders, the country effectively creates a self-sustaining ecosystem that elevates export service capabilities. This synergy is a vital component of the agency's strategy to attract sophisticated locators who require reliable, advanced technical support to serve their international clients in Europe, the US, and the Caribbean.
Scaling Service Operations To Meet Rising Global Industry Demands
Telephilippines Inc., a subsidiary of the global firm Teleperformance, is investing an additional PHP 300 million to expand its call center operations to accommodate growing demand for customer service and digital business support. With the industry projected to generate billions in revenue by the end of 2026, this expansion allows the company to significantly increase its workforce while maintaining high service standards for its international partners. These new roles represent sustainable, high-quality employment opportunities for Filipino professionals, ranging from technical support specialists to complex digital service representatives. As the firm continues to grow its nationwide footprint, it reinforces the country’s reputation as a trusted partner for global enterprises seeking skilled, AI-augmented talent.
Strengthening The Economic Pipeline For Future Industry Expansion
These approvals are part of a broader, successful investment momentum that saw PEZA register nearly PHP 141 billion in projects during the first half of 2026. Beyond the immediate impact of these two specific deals, the agency is actively working on long-term policy shifts—such as proposals to lift the moratorium on Metro Manila ecozones—to further increase the options available for global investors. This collaborative environment supports a wide array of businesses, from high-end hotels and cafes that house these workers to the commercial centers that thrive on the surrounding economic activity. By focusing on creating a stable, growth-oriented landscape, the Philippines is ensuring that it remains the preferred partner for firms looking to integrate advanced technology with a highly talented, service-driven workforce.
