Data Privacy

HomesPH processes personal data only for valid platform operations such as account access, listing services, inquiry workflows, support, compliance, and security monitoring.

• Personal data is collected and used only for declared and legitimate business purposes tied to platform delivery and customer support.
• We avoid collecting unnecessary information and limit processing to what is relevant, adequate, and proportionate to the requested service.
• If processing purposes materially change, HomesPH will update the relevant notices and user-facing policy information.
• Data processing is governed by applicable Philippine privacy principles, platform obligations, and reasonable business safeguards.

HomesPH may process identity, contact, account, listing, and technical usage data provided directly by users or generated through platform interaction.

• Identity and contact data: name, email address, phone number, and profile fields submitted during registration, inquiries, or support requests.
• Transaction and listing data: documents, property details, media uploads, and activity logs linked to user actions within the platform.
• Technical and security data: device/browser signals, IP information, cookies, and usage telemetry for fraud prevention and reliability.
• Third-party assisted data: limited data from integrated providers required to support authentication, storage, analytics, or communication workflows.

Data is retained only as long as required for legal, operational, and security obligations, then securely deleted, anonymized, or restricted where practical.

• Retention periods depend on account state, legal obligations, fraud controls, dispute handling, and service continuity requirements.
• When data is no longer required, HomesPH applies disposal or de-identification processes designed to reduce re-identification risk.
• Backups and technical archives may retain limited records temporarily until lifecycle expiration or secure overwrite cycles complete.
• Some records may be retained longer when required by law, lawful requests, or regulatory compliance obligations.

HomesPH implements administrative and technical safeguards to reduce unauthorized access, misuse, alteration, and accidental loss of personal data.

• Access to sensitive systems is role-based and restricted to authorized personnel or service providers with operational need.
• Platform controls may include transport security, authentication controls, audit logging, and monitoring of suspicious activity.
• Security measures are continuously improved, but no online system can guarantee absolute protection against all threats.
• Users should protect credentials, devices, and recovery methods, and report suspected account compromise immediately.

Users may request access, correction, clarification, and account-related support concerning personal data, subject to verification and lawful limitations.

• You may request access to personal data maintained by HomesPH and ask for corrections to inaccurate or outdated information.
• You may request account support relating to data handling, processing context, or communication preferences.
• Some requests may require identity verification and reasonable processing time before fulfillment.
• HomesPH may deny or limit requests where legally permitted, including fraud prevention, legal compliance, or rights protection of other users.

For privacy concerns, account data requests, or security questions, contact HomesPH through official support channels for proper case handling.

• Use official HomesPH contact channels to file privacy-related questions, correction requests, or account data concerns.
• Include enough context so the team can identify your account and process your request efficiently.
• HomesPH may ask for additional verification before releasing account-linked information.
• Policy updates may occur as laws, systems, and service operations evolve.