A GSIS Counter Without the Extra Trip
OZAMIZ CITY - For GSIS members in Ozamiz, having agency personnel available at the City Government office creates a useful alternative to making a separate trip to the GSIS office serving the area. The 2026 Asenso Ozamiz announcement specifically promoted the GSIS service desk at the City Government of Ozamiz and directed members with concerns to the visiting GSIS Dipolog team. This matters because GSIS coverage in Misamis Occidental is handled through its Dipolog office, which serves Ozamiz and other areas in the province. An on-site arrangement therefore brings assistance closer to members without requiring the agency to establish a permanent branch in every city.
The Desk Also Complements GSIS’s Digital Push
The Ozamiz service desk is particularly interesting because GSIS is simultaneously expanding digital ways for members to handle transactions. In 2026, the agency reported that its GSIS Touch mobile application had surpassed two million registered users, while its digital platforms already handled the overwhelming majority of transactions. The app allows members to view records, apply for and monitor loans, and access certain claims-related services. The combination of online tools and occasional in-person assistance gives members different choices. Someone comfortable with mobile services can transact remotely, while those who need clarification can still seek help directly from agency personnel.
A Practical Mix of Personal Assistance and Digital Access
GSIS itself has encouraged members to use digital and remote channels while retaining service desks and other face-to-face options for people who prefer personal assistance. Its March 2026 advisory listed GSIS Touch, virtual appointments, the contact center, and selected mall-based service desks as available channels. For Ozamiz, the on-site desk offers a local example of that broader approach. It does not mean every GSIS transaction can necessarily be completed at the temporary desk, and the available services should be confirmed with GSIS personnel. Still, the arrangement shows how scheduled outreach can supplement permanent offices and digital platforms, giving government workers and pensioners another way to seek assistance without making every concern an out-of-town trip.
