BOHOL — The Provincial Government of Bohol (PGBh) continued its efforts to strengthen financial consumer protection by providing capacity-building training for cooperatives and local stakeholders.
Through the Provincial Cooperative Development Office (PCDO), the provincial government facilitated an orientation on the Financial Products and Services Consumer Protection Act (FCPA) and the Financial Consumer Protection Assistance Management System (FCPAMS) on August 5, 2026, at Panda Tea Garden Suites.
Cooperatives Learn About Financial Consumer Rights
The activity brought together representatives from CSO-accredited cooperatives, Cooperative Development Authority (CDA) credit cooperatives, Local Government Unit-Municipal Cooperative Development Officers (LGU-MCDOs), and Community Empowerment and Development Officers (CEDOs).
Resource speakers from the CDA provided updates on Republic Act No. 11765, also known as the Financial Products and Services Consumer Protection Act, as well as the implementation of FCPAMS. The training aimed to improve the participants’ understanding of financial consumer rights, protection policies and regulatory requirements.
Promoting Responsible Financial Services
The orientation also focused on complaint management and consumer assistance mechanisms. Participants were equipped with knowledge that they can share with their respective cooperatives, organizations and communities.
By improving their understanding of financial consumer protection, cooperatives and local stakeholders can help promote more responsible, transparent and accountable financial services. The initiative also supports better governance by encouraging organizations to properly address consumer concerns and comply with financial protection rules.
Supporting a Stronger Bohol
The capacity-building activity was part of the Provincial Government of Bohol’s continuing efforts to build a smart, resilient, inclusive and sustainable Bohol Island UNESCO Global Geopark. Through programs that strengthen cooperatives and improve financial awareness, the provincial government aims to help communities become more informed and better equipped to protect their financial rights.
